Kim, Practice Manager
Kim joined our practice in 2017 and brought with her 10+ years of experience in the healthcare industry. Her start in dermatology ignited a passion for aesthetics and provided a foundation for her transition to facial plastic surgery. She is driven by creating an exceptional patient experience and working collaboratively with our dedicated staff to support a dynamic and growing practice. Kim holds a Bachelor’s degree in International Business from Hofstra University and, along with her entrepreneurial mindset and administrative background, strives to continually improve all aspects of the business.
Cathy, Director of Patient Care
Cathy has been in the medical field for over 25 years and with Oculoplastic and Orbital Consultants for 10 years. As Director of Patient Care, she works closely with Dr. Connor and serves as a vital link and liaison between patient and physician to guide you through the surgical process from initial consultation to your final post-operative visit. With a vast knowledge of our practice and procedures, Cathy manages the coordination of details seamlessly with outpatient scheduling, financial logistics and preoperative requirements. She is able to simplify a seemingly complicated process by taking the time to educate patients and ensure that all of their questions are addressed. It is her genuine concern for each patient that provides a lasting impression on all who meet with her. Cathy is a native Floridian and married with two children. She enjoys going to the beach and enjoying time with her family.
Reena, Billing Manager
Reena has over 25 years in the healthcare field. Her extensive knowledge and experience includes all aspects of healthcare practice billing and collections. She is an organized and hard-working professional who possesses strong interpersonal skills and is always excited for a challenge. In addition to overseeing the day-to-day billing operations, she is responsible for the oversight and compliance of the Practice’s policies and procedures. Reena is adept at streamlining billing and collections processes to drive improvements while ensuring scalable and effective full-cycle billing operations. Her work to bring smooth and efficient processes to the complicated profession of medical billing allows the physician to focus on patient care.
Marylou – Surgical Coordinator
Marylou has devoted the last 15 years to Oculoplastic and Orbital Consultants, scheduling surgeries for both Dr. Patipa, the founder of the practice, and continuing with Dr. Connor. Marylou’s warmth and friendliness shine through from the first time you speak with her as it is her priority to make patients feel educated and comfortable with their procedure. Her thorough understanding of the insurance authorization requirements, visual field testing, and outpatient scheduling help to facilitate a seamless patient experience.
Erin, Surgical Technician
Erin began working with Dr. Connor in 2012 after having the opportunity to assist him in surgery at Good Samaritan Hospital. With a strong background as a surgical technician for over 6 years, she welcomed the opportunity to lend her expertise as his first assistant in the operating room. Her accuracy and consistency in surgical tool preparation and operating room protocol make her a valuable asset to our practice. You will see Erin at each office visit, and she will be by your side during your surgical procedure. Erin feels lucky to do something she really loves with such a dedicated team that cares so much about their patients. She is a loving mother to her son and enjoys trips to Disney with her husband and family.
Jennifer – Patient Services Coordinator
Jennifer is the smiling face that greets all of our patients and your first point of contact to our practice. Her administrative background in patient care for the last nine years enables Jen to ensure a timely schedule, assist patients through the check-in process, and still find time to manage our social media accounts. Her efficiency and attention to detail ensure a seamless experience from your initial consultation to final post-op appointment. She is a true team player, helping everyone in the office in immeasurable ways. Jen is a native Floridian and enjoys spending time with her two children.
Maria – Patient Services Coordinator
With over 15 years of medical office experience, Maria has been caring for our patients since 2003 when she joined our practice as a front desk coordinator. Her extensive knowledge of insurance enables her to assist patients with their benefits, referrals and any financial responsibility they may incur for their visits or procedures. During check-out, she is happy to answer any additional questions, schedule follow-up appointments, coordinate diagnostic testing and advise patients of the surgery process. Maria’s compassionate nature makes her a true asset to both our practice and our patients who need timely appointments and require ongoing care. She is also our resident translator as she speaks both English and Spanish fluently.